Challenging behaviours in community meetings
If your role requires you to facilitate community meetings or workshops, at some point you will come face-to-face with challenging behaviours and difficult group...
Category : Communication
Communication unleashed
Elizabeth Hughes says she was told off by a colleague recently for saying “communicating is not rocket science” because she was “undermining the profession”. However,...
The holy grail of ‘trust and confidence’
‘Communication’: Every council wants it; every council measures it; and every council is disappointed by it. By Elizabeth Hughes. Every elected member and chief executive...
Our basic right to express a view
By Peter Dunne During the first Covid lockdown the Government cleverly and skilfully used the tactic of ‘inclusion’ to build support for its initiatives and...
Protests – you reap what we sow
Picture: Dawn protest around Dunedin Downhill at a mineral conference in June 2019. By Gavin Evans, group editor, Freeman Media. Comment (originally published in Inside...
You say tomāto and I say to-mate-o
With a long career in journalism and communications, Alan Titchall reviews communication within two of our three official languages as our enunciation and grammar drift...
LGOIMA under the spotlight
How well are councils working with the Local Government Official Information and Meetings Act (LGOIMA)? This year [2019] the Chief Ombudsman launched his first round...
Lance Burdett – Pouring oil on troubled councils
Lance Burdett used to be a crisis negotiator. Now he helps councils handle angry, aggressive or threatening customers. He spoke with Ruth Le Pla about...